Customer Experience Design

By far the most important aspect of your business execution is engineering the interactions and experiences your customers have with your company and brand. Customer experience design is the game changer companies have used to catapult to the top, reverse major business declines and leapfrog the competition.

Customer experience design is significantly impacting your company's financial performance even as you read this. At Silicon Valley Research Group, we have worked with the world's leading brands and design firms to formulate strategies and tactics for superior experience design.

Our proprietary platform combines a unique blend of customer anthropology, ethnographic research, and customer touch point heat mapping to pinpoint areas needing work. The result is an immediately actionable game plan that in as little as 60 days can alter your company's trajectory.

We help you differentiate and increase your businesses by designing experiences that forge strong customer relationships. We combine human-centered design with data science to determine both what customers do, and why they do it. We provide solutions infused with empathy as well as insights into customer motivations, behaviors and values.customer experience design

Customer Experience Strategy

  1. Create a clear customer experience vision. ...
  2. Understand who your customers are. ...
  3. Create an emotional connection with your customers. ...
  4. Capture customer feedback in real time. ...
  5. Use a quality framework for development of your team. ...
  6. Act upon regular employee feedback.