When done right, market research is an invaluable tool for success-testing concepts. Both qualitative and quantitative...
Alan Nazarelli
Recent Posts
The Qualitative Edge Part 3: Innovating at the Edge of Customer Experience
by Alan Nazarelli on Thu, May 02, 2019 @ 11:02 AM
In part 3 we explore mining innovation from customer feedback. This post underscores the importance of qualitative, in-depth...
Don’t Let Your Survey Taint Your Brand
by Alan Nazarelli on Fri, Mar 15, 2019 @ 09:00 AM
"I felt fine about your customer service, till you sent me that survey about your customer service." Open ended comment made...
Creating the Optimal Sales Message
by Alan Nazarelli on Sun, Mar 10, 2019 @ 02:19 PM
I recently surveyed the most current thinking of the age-old question: “how do you create an effective sales message." and...
Shopping Cart Voyeur
by Alan Nazarelli on Sat, Mar 02, 2019 @ 10:22 AM
I am a self-confessed shopping cart voyeur! I can’t help it - it’s the researcher/customer anthropologist in me.